Monday, November 13, 2006

Emotional Intelligence at Work

Intelligent Coaching E-Letter

Emotional Intelligence at Work

Date: November 17, 2006
Volume 1, Number 7

In this Issue:
Emotional Intelligence at Work
Issue Tip

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In a study of 12,000 managers and executives, it was found that 80% of star performers' competencies were related to Emotional Intelligence.
Boyatzis, Weatherford School of Management

Fundamental elements of Emotional Intelligence such as: self-awareness, self-regulation, motivation, empathy, and social skills, support the skills that account for 76% of the effectiveness of leading managers.
Goleman, '98 Working with Emotional Intelligence

A study of PepsiCo executives with high Emotional Intelligence outperformed peers by ~ 35%.
McClelland, '98 Psychological Sciences

Emotional Intelligence at Work

Most of us know that cognitive intelligence is something we're born with. And, that some people are naturally "smarter" than others. Some people have excellent problem-solving skills; some are mathematically gifted. Whereas, others have an extensive vocabulary and are linguistically skillful. Still, others are very creative or exceptionally artistic. All of which comes from the wiring in our brains, that we're born with. Our cognitive intelligence. Then, there is the technical expertise and knowledge that people develop through experience in a job or training and education in their field. But these aren't the only factors that determine people's performance and success. Emotional intelligence are the skills that you use to guide yourself and your relationships for success.

We all know of people who are really "smart", yet they just aren't very successful. We also may know people who don't seem very bright, yet they just seem to do really well; and surprisingly, things just seem to go their way. The research shows that a lot of what determines our success, is this "emotional intelligence". It is: how you do your job; accessing the full potential of your talents; and your capacity for learning skills for self-awareness, motivation, self-regulation, empathy, and relationship skills. Will your work benefit from you being interpersonally adept and emotionally competent? You bet.

Emotional intelligence can be broadly understood as one's self-awareness, self-management, social awareness, and social management. There are 18 or so emotional intelligence competencies identified under this framework. And, fortunately, emotional intelligence is something that we learn; it's not something that we're born with. There are numerous books, articles, and resources to teach about how emotional intelligence affects our personal lives and work. There is a myriad of research available, pointing to the benefits of enhancing these skills. The information points to: improve your emotional intelligence and you will improve your success.

Issue Tip

Take an inventory of yourself on these 5 domains of emotional intelligence: self-awareness; motivation; self-regulation; empathy; and social skills. Identify for each, if there are any particular situations where you exhibit a strength with this domain. Then, identify instances where you may have challenges. Seek information and/or opportunities to practice developing some of the weaker skills.

Nancy Schill is the Founder and Executive Coach for Executive Intelligent Coaching. She has attended the College of Executive Coaching, a post graduate training institute which is accredited by the International Coach Federation. She has a master's degree in School Psychology and a bachelor's degree in Psychology.

For improving your emotional intelligence skills or your other professional needs, contact Nancy Schill at or 512.947.5447 to schedule your Professional Agenda coaching session, Development coaching program, or Team coaching program.

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