Tuesday, November 13, 2007

Business Relationships: Develop the Essential Components and Dodge the Hitch Points


EXECUTIVE INTELLIGENT E-LETTER


Business Relationships: Develop the Essential Components and Dodge the Hitch Points


February 22, 2008, Number 15



In This Issue:

*
Business News
- negotiation skills
- coaching resource
*Coaching Article
-Business Relationships: Develop the Essential Components and Dodge the Hitch Points
*What's New

- employee selection

- upcoming presentations


Business News

Negotiation Skills
A few months back I attended an excellent workshop on negotiating! Chad Jewell is an expert negotiator who shared his wisdom with some local business associates. I was one of the fortunate dozen or so who got to attend an afternoon training and what I learned was invaluable! Getting our wants and needs met, with a win for all parties, is a finely-tuned skill that benefits us situationally and mentally. Who better to assist a business owner when looking for their office space than an expert negotiator! Chad and his team exclusively represent tenants in this process. Check them out at http://www.austinofficespace.com/

Coaching Resource
I have known Ted Middelberg for a couple of years now and recently he and I met to discuss forming a professional coaching consultative group. Like myself, Ted is an expert in the coaching industry. He is the president of Systemic Leadership LLC, an Austin-based company focused on coaching executives and leaders at all levels. Ted's judgment and wisdom have been built on 20 years of managerial and executive level responsibilities, followed by another 10 years focused explicitly on helping leaders drive successful results. Weaving this together with his formal training in group dynamics and coaching gives Ted the desire, knowledge and
skills to offer more for his clients than ever before. Middelberg has a BA degree in Economics from Brown University, an MBA in Finance from The Ohio State University and an Ed.D. in Adult Education, Human Resource Development and Leadership from The University of Texas at Austin. He is also a member of the International Federation of Coaches and a certified executive coach. You can reach Ted at 512-653-4757 or ted@systemicleadership.com.


Coaching Article

Business Relationships: Develop the Essential Components and Dodge the Hitch Points
Clients and entrepreneurs I speak with are often driven and motivated to make a decision when they're thinking about establishing a business relationship. Whether you're looking at a partner, a vendor, or client it is essential to rein in the urge to act, refrain from an emotional decision, and withhold a hasty response. Don't only give yourself room, make it a priority to take the time, care, and ethical consideration that is a must in developing positive business relationships. It is during the development of these relationships where business leaders make initial critical errors by not recognizing the warning signs of hitch points that can tell them if a business relationship will or will not be positive. If you're not already convinced about how important it is to get into business relationships that are positive, just think about the nightmare client, vendor, or partner you've had in the past. How much time and energy did that stressful relationship cost you?

Here are some steps to assist you in developing positive business relationships.... Take time to build this relationship:
  • to learn their purpose
  • to learn what they can contribute and their shortcomings
Focus on quality and integrity:
  • maintain the level of work you currently produce and are proud of
  • maintain the credibility you have established for yourself and your company
Hitch points indicate that it is not wise to enter into a business relationship because the risks of it turning into a negative relationship are too high. Two primary hitch points include:
  • the person's ethics or values are in conflict with yours
  • there is a lack of balance in the power
Developing business relationships that are based on mutual respect, open communication, and clarity of purpose and focus will build trust, cooperation, enjoyable work, and a long-term positive and fruitful relationship.


What's New
Employee Selection
At Executive Intelligent Coaching, we recently expanded our services to include assisting companies in their hiring the right people, for the right positions. We come in during the second or third stage of the selection process to interview the hiring person, interview the candidates, and administer and report assessment results. With our expertise and assessments, we give you the confidence that you're hiring the right person. It was in Jim Collins' Good to Great research, which convincingly revealed that great companies have the right people in the right positions.

Upcoming Presentations
The beginning of March offers Austin's entrepreneurs and business people a smörgåsbord of informational and support resources right at our fingertips!
RISE
, a Relationship and Information Series for Entrepreneurs, offers numerous free presentations each day, held across the city, March 4th through 6th. Register at: http://www.riseaustin.org/Schedual/Day1.aspx
SXSW Interactive
hosts countless panels at the Austin Convention Center March 7th through 11th. Register at: http://2008.sxsw.com/register_to_attend/

Nancy's RISE presentation

What:
Creating Executive Teams
When:
Tues. March 4th 11:00 am - 12:30 pm
Where:
Texas State Capitol

Nancy's panel participation

What:
Bootstrapping through Entrepreneur Collaboration Networks
When:
Mon. March 10th 5:00-6:00 pm
Where: Austin Convention Center


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Register to receive this newsletter in your inbox - go to www.executiveintelligentcoaching.com and follow the instructions from a link on the RESOURCES page.
____________________________________________________________________


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http://eicoachingblog.blogspot.com/


____________________________________________________________________
Copyright, 2008 Executive Intelligent Coaching

Thursday, August 16, 2007

Boutiques for Sole Proprietorships

Intelligent Coaching E-Brief
Boutiques for Sole Proprietorships

October 4, 2007, Number 14


In This Issue:
*Business News
- The Rowan Report
- Austin Open 4 Business

*Boutiques for Sole Proprietorships

*What's New
- Emotional Intelligence for Productivity and Relationships
- I Don't Work on an Island! How personality elevates teamwork and leadership in organizations


Contact Us:
info@executiveintelligentcoaching.com
512.947.5447



Business News

For those of you who prepare and conduct presentations, I have found a resource that I've actually referenced a few times. Don't get me wrong, I regularly search for authorities on specific issues and topics! I guess this just surprised me that for the last two or three presentations I have prepared, I actually went straight to this source thinking, "Can you help me with ...?" and there it was. The newsletter is also hosted out of Blogger, and is called The Rowan Report. Here are a couple of recent issue links: http://rowcom.blogspot.com/2007/08/breaking-rules-with-style.html

An exciting new business conference is debuting in Austin next week. Austin Open 4 Business, sponsored by Business District Magazine and others, is featuring dynamic keynote speakers and four tracks of presentations and panel discussions for entrepreneurs and small businesses in the areas of: legal issues; funding; sales & marketing, and human resources. You can expect to find me there, all day! Actually, I am moderating a panel discussion on health insurance. For more information and to register, go to www.austinopen4business.com . This conference is inexpensive and here is your opportunity to attend for even less - enter the discount code, MAG1408.


Boutiques for Sole Proprietorships

For small businesses, independent consultants and sole proprietors, having a network of trusted experts around them can open the doors to exciting possibilities for business development. The business opportunities can have the look of one of two different paintings. Let's call one painting our Reciprocal Spiral and the other painting our Innovative Dance. The first painting has circular rings spreading out from the core mass at the center. The second painting has lines of different thickness and color, which intersect the central line and create splatters of a whole new color.

Our Reciprocal Spiral is made up of the people who independent business owners are most connected to in work, but who do not work inside their individual business. These are people who support each other in some aspects of their businesses; they likely provide their services or products to each other in some fashion, consult with each other, share social or business associations, and have a fairly sturdy relationship based on mutual trust and respect.
BENEFITS:
  • thought-partnering
  • business assistance
  • emotional support
  • innovation and creativity
  • introductions and referrals to our businesses
The beauty of the relationships in our Reciprocal Spiral is that a level of trust has been established here, unlike the simple connections made in networking groups. Reciprocal trust, respect, and assistance with other independent consultants, sole props, small business owners, and start-ups largely increase the presence, impact, and reach of the small business!

Our Innovative Dance, on the other hand, occurs when two or more independent proprietors come together and form a novel product or service. The resulting product or service is a unique synthesis of these two or more experts, who may be from very different industries. These businesses team together to create and sell their innovative, very likely, niche product or service. The benefits of teaming up and collaborating with these partners, if you will, are that it adds a whole new dimension to each of the businesses; it may also open up a whole new market for them. But, the benefits to the internal workings of the business owner are invaluable. Motivation is spurred, creativity is inspired, and the workload is shared! The commodity of time is something a single business person cannot ever get enough of.

In both, the Reciprocal Spiral and Innovative Dance models, the business that was once a singular entity, now becomes a "boutique" - a collection of businesses who exude greater credibility, can serve a wider scope of customers, and meet more of the customers' needs. While this article is designed for sole props and small businesses, the principles can be applied in larger companies as well. In some companies it's done all the time. Using your network of co-workers to help get things accomplished and teaming up with certain co-workers to innovate and meet other demands, takes place in the greatest companies all over. Collaboration is the key and fine-tuning the collaborations so that they yield a strategic powerhouse is what eludes many. Stay tuned for upcoming information and resources that map the path to the powerhouse.


What's New

The start to this fall has been equally exciting and busy for Executive Intelligent Coaching. An article I wrote entitled, Emotional Intelligence for Productivity and Relationships, has been published in the newest edition of Business District. It is in the People Matters section and lists action steps for business owners for hiring and leadership. You can read the article online at: http://www.abdmag.com/people_matters_emotional_intelligence.htm



My first video training program is in the finishing stages and will be launched and available on Amazon very soon! I have collaborated with producer Joshua Shipsey, of Communication Simulations, Inc. www.commsim.com , to create, I Don't Work on an Island! How Personality Elevates Teamwork and Leadership in Organizations. Look for future news on the event launching this program.


_____________________________________________________________________
Support your business and colleagues - send them a link to this blog today! http://eicoachingblog.blogspot.com

Register to receive this newsletter in your inbox - go to www.executiveintelligentcoaching.com and follow the instructions through a link on the RESOURCES page.
_____________________________________________________________________
Executive Intelligent Coaching, Copyright 2007

Friday, June 29, 2007

Daily Work, Futuristic Thinking

Intelligent Coaching E-Letter
Daily Work, Futuristic Thinking

July 31, 2007, Number 13
In This Issue:
What's New
Secret According to Nancy
FAQs
Business News


Contact Us:
info@executiveintelligentcoaching.com
512-947-5447
www.executiveintelligentcoaching.com
(register to receive this newsletter)


What's New

For the first time in a year I did not write the Intelligent Coaching newsletter last month. Work here at Executive Intelligent Coaching has been very busy this spring and summer with a number of exciting new projects.
  • I have been working on the development of my new website with Impression Edge, which should launch before the next newsletter.
  • I wrote an article for Alpha Women (website out of Chicago) entitled Achieving your Goals (adapted from April's newsletter).
  • Bootstrap Network started their second year of Boot Boards; so I added another hat to my Bootstrap ensemble and am now facilitating a monthly board meeting of 6 entrepreneurs.

Over the last couple of months I have been investigating ways to alter the format and content of this newsletter-blog so that it's more interesting and supportive of the readers. If you'd like to give us feedback about what you enjoy reading and would like to see, post a comment or send us an email. Essentially, this is here for YOU!



Secret According to Nancy

In an effort to inspire college Seniors earlier this spring, a light bulb turned on for me, which translated to:
natural talents + passions = ideal future

Many embark on the quest to figure out what they really want to do - in their careers, daily in their work, you name it. And, many folks seek these answers a number of times in their life! Entrepreneurs have a passion somewhere that they seek to fulfill when they go out and create their venture. Professionals have some interest in their field or activities, such that they choose to spend years going to school. What about Executives? Managers? For all of us, it begs the question, "What is our passion in our work?" If we don't know the answer or don't have any passion in our work, then the question, "What are we passionate about?"

Spending time doing tasks and projects, engaged in activities that we're good at, we tend to enjoy and do rather efficiently. The research on strengths theory and strength building makes sense (Gallup Organization)! When we're more efficient, we're more productive! When we're doing something that comes fairly easy, we're not working against obstacles, hurdles, and roadblocks. Now the question is begged, "What are the things we do (tasks) that come naturally to us?"

Combining what moves and inspires us (passion) with what comes easily and what we're good at (talent) is a magical recipe. From my experience, I formulated the belief that herein lies one way to live the life that is our ideal. We detect it in our life as an intuitive sense of: I know I'm being true to myself; this is the right path for me; I know it's leading me in the right direction. It is manifested as, "I'm enjoying what I do, enjoying success doing it, and feeling good about myself at the same time!" If that's not compelling in this era of living authentically and enjoying the good things the world has to offer, I don't know what is. So tell me, if genuinely embraced, would you not be living your ideal future?

After answering these questions, the task is to find or create this job for ourselves! We are the one most invested in our future, no one else!


FAQs

Q: Why does someone seek coaching or training services with you?

A: Because, they believe that if they make some changes, it will have a positive impact on their long-term success.


Q: Why would someone of a particular industry hire you if you do not specialize in that industry?

A: If someone wants to hire an expert in their industry, who could assist them with specific techniques, examples, and strategies for sales, marketing, or products/projects unique to that industry, it sounds like they would benefit from hiring a consultant in that industry. If someone wants to hire a professional to assist them, specifically with themselves, in how they impact their business, manage, handle, lead, cope, approach, design, and respond in their profession, it sounds like they would benefit from hiring me because of my expertise in people, assessments, behavior change, and goals.


Business News

Businesses who are jumping on the fast track of marketing their products/services in this rapidly changing, global economy and workplace know that their web presence is critical! They also know that web presence, no longer means simply having a website. Last month I attended a workshop conducted by the experts at Polycot, addressing the presence of one's business on the web, social media, networks, and tools. If you would like to learn more about these topics, you can visit Polycot's website and blog at www.polycot.com and http://www.polycot.com/blog , respectively.



Dexterity, finesse, and effectiveness in the interpersonal realm at work are a passion of mine. The greater the prevalence of these ideas, support in the business world, and research, the more commonplace, funding, and education will arrive in this arena. The feature article for CIO Insider June 25th was Soft Skills for CIOs and Aspiring CIOs: Four Ways to Boost Your Emotional Intelligence. Click here to read the article.


Imagine the possibilities!!!!

____________________________________________________________________

To learn more about our unique approach to happiness in the workplace or programs for individuals and teams, contact Nancy Schill at nschill@executiveintelligentcoaching.com or 512.947-5447.

____________________________________________________________________

Support your business and colleagues - send them a link to this blog today!
http://eicoachingblog.blogspot.com

____________________________________________________________________
Executive Intelligent Coaching, Copyright 2007

Thursday, May 10, 2007

Business Professionals on Benefits of Emotional Intelligence

Intelligent Coaching E-Brief
Business Benefits of Emotional Intelligence

May 24, 2007, Number 12

In this Issue:
Effortless Understanding
Skill Sets
Work Performance and Environment
Management
Entrepreneurs and Collaboration


Contact Us:
www.executiveintelligentcoaching.com
info@executiveintelligentcoaching.com
512.947.5447



Effortless Understanding of Emotional Intelligence

Emotional intelligence are skills for the workplace, family, and community that impact our happiness, motivation, stress management, and conflict resolution.
If we think about what I call the triangle of success there is cognitive intelligence at one point, technical expertise at another point, the final point is emotional intelligence. It represents more than a dozen skills that encompass knowing what your feelings are and how they impact your actions, managing tendencies that are not helpful to a situation, understanding and incorporating others' perspectives, and fostering collaboration and productivity in others.

Tonja O'Neill, MBA, CEO of Soverex, a
professional speaker and turnaround communications consultant, describes emotional intelligence as: acting in mature, intelligent, respectful, and common sense ways.


Emotional Intelligence Skill Sets

We are not born with emotional intelligence skills. These are things that we learn and master or not, as we go through life. They are the subtleties that help us, for example, resolve a disagreement between team members, know our limitations when we're starting a project, change our approach for the demands of a situation, and expertly meet a customer's needs. We can strengthen our emotional intelligence skills. We can learn from watching others, become aware of which skills we do well and which ones need to be improved, look for opportunities to refine the skills, and commit to improving them.

Tina Schweiger, President of Spoonbend,
a strategic design agency, notes that these are skills that help you deal with all types of people. Emotional intelligence is a skill set that you don't learn in school. It is the intangible aspects that help us to be better leaders.


Emotional Intelligence Impact on Work Performance and Environment
In the global workplace of today and the challenges we're presented with to have knowledge-intensive, service oriented, and continually changing work that needs to be done, emotional intelligence skills are crucial to our success. For example, how flexible are we? How easily can we work with this team, then that team, and then yet another team say in a given year? How do we handle having one manager this month and a different manager next month? Obviously, strong adaptability, optimism, teamwork, service, and influence skills are very important.


Michelle Stinson, President of Impression Edge,
a promotional products and marketing services company, reports that people often don't realize the impact these skills have on their relationships, environment, and performance at work. She describes emotional intelligence as our coping skills and ability to face issues that affect our work performance and environment.


Emotional Intelligence and Management

In managing our subordinates or managing our customers, we need to be skillful at handling our own emotions and display empathy and integrity, be adaptable, take initiative, and read the currents around us.


Diane Dean, M.A., owner of the The Learner's Edge and Organization Development for Tokyo Electron
, relates that we can't manage others unless we first can manage ourselves. In this world of violence, it is more critical than ever that we are able to manage emotions and have an effective framework for handling this. The tendency is for people not to take responsibility and blame others, which is not effective.


Entrepreneurs, Collaboration and, Emotional Intelligence

Emotional intelligence skills are our relationship management skills. They are manifested in: how cooperative we are, how we cultivate relationships, and how we support others.


Bijoy Goswami, Founder of the Bootstrap Network -
an open-source community for bootstrap entrepreneurs and Co-Founder of Aviri - an innovation capabilities company, reveals that 0ur success is based on our ability to collaborate with each other which requires a high degree of emotional intelligence. This is seen in the Bootstrap Network; where the folks who are collaborating together, display strong emotional intelligence skills.


To listen to Nancy's recent interview addressing emotional intelligence on the
Business District Hour radio program, click on the link http://abdpodcast.abdpodcast.com. This interview starts about half way through the program.

___________________________________________________________________

Would you like to learn more about our unique programs for
happiness in the workplace?

Contact Nancy Schill, M.A. at nschill@executiveintelligentcoaching.com or 512.947.5447.

___________________________________________________________________

Support your business and colleagues - send them a link to this blog! http://eicoachingblog.blogspot.com

Monday, April 23, 2007

Goals: How to Achieve Them

Intelligent Coaching E-Brief



Goals: How to Achieve Them

Date April 18, 2007 Number 11


In this Issue:
Why are Setting Goals Important
Are They Really What we Want
Achieving our Goals


Contact Us:
www.executiveintelligentcoaching.com
info@executiveintelligentcoaching.com
512.947.5447


Why are Setting Goals Important

We set goals so that we can achieve the things we want. If our regular activities at work and at home aren't bringing us all the things we want then, we need to set goals to ensure that we achieve what is important to us. But, what is it exactly that setting goals do for us? How is it that they help us get what we want? To begin with, when we set a goal, it is the first step in formulating our intention of where we're going. This way, we can focus on this and put energy into it. Finally, through setting goals, we need to know whether or not we actually achieve them. To this end, when we achieve our goal and then reward ourselves, this conscious action helps to solidify the learning, skills, and experience that we practiced to achieve it. On the flip-side of this, when we're not achieving our goal as planned then, we can problem-solve to figure out where things are going wrong and take new, alternative actions.
  1. set your intention and know where you're going
  2. focus on the goal and put energy into it
  3. know whether you've achieved it and either reward yourself or problem-solve


Are They Really What we Want

When goals aren't achieved, it is often attributable to some conflict or inconsistency for us. Therefore, it is important that our goals reflect our vision for our lives and the values that are currently most significant to us. These two pieces will help ensure that we are motivated to do the work to achieve our goal! We tend to assume that when we set a goal or, think that we have a goal it naturally means this is what we want. Often times this is not the case. Take the extra step to assess your most important values. Keep in mind that values tend to shift some at different stages and times in our life. Add this information with the vision you have for your future. How does the goal reflect your values and vision? If the goal clearly helps in closing the gap between where you are and the vision you have for yourself and it represents your highest values then, you've circumvented needless struggles in the achievement of your goal.
  1. reflects strongest, current values
  2. clearly leads to desired future


Achieving Our Goals

With the clarity of setting your goal and it's consistency with your values and vision, you've designed it to be achievable! Moving forward, make sure that you are challenging yourself and supporting yourself. We all need to push and bolster ourselves along the way. While we're working on achieving our goal, we also need to monitor our progress and evaluate the effectiveness of our strategy and actions. These two final points enable us to develop and stay on track - achieving our goal!
  1. challenge and support
  2. monitor and evaluate
___________________________________________________________________

LET US HEAR FROM YOU!
Which newsletters do you like best? What topics would you like to see addressed?

___________________________________________________________________

For individual or team support in the achievement of your goals or, other business needs, contact Nancy Schill, M.A. at nschill@executiveintelligentcoaching.com or 512.947.5447.

___________________________________________________________________

Support your associates and employees - send them a link to this blog!
http://eicoachingblog.blogspot.com

Monday, March 12, 2007

Climate in the Workplace and Some Strategies for Improvement

Intelligent Coaching E-Brief

Climate in the Workplace and Some Strategies for Improvement

Date: March 12, 2007 Volume 2, Number 10


In this Issue:
What is Climate and Why Should I Care
Strategies to Improve Climate


Contact Us:
www.executiveintelligentcoaching.com
info@executiveintelligentcoaching.com
512.947.5447


What is Climate and Why Should I Care?

Considering the term "climate" has been flying around business literature, human resource departments, and organizations aplenty for some time now and does not seem to be going away, lets first get clear on what it means. The "climate" of a workplace refers to the emotional tone and atmosphere, the current and energy in the environment where you work. While this definition is fairly nebulous, it points to another important aspect of "climate" which, is the individual's subjective view of climate in the workplace.

We may not pay much attention to the climate of a business or organization if the atmosphere there is benign or unremarkable. It doesn't seem to strike people much, one way or the other, when they walk into a business and the emotional tone is neither really positive or negative, and the employees seem fairly busy at work. Walk into a organization, however, where there is a strong negative undercurrent, and you will most likely notice it fairly quickly. Its almost like you've just been struck by a blow! On the flipside, walk into a business where there is a very positive and favorable energy, and you notice quickly, something very different. People seem happy and more productive! This is a place, thinking to youself, that you might like to work and whatever "it" is, you'd like to bottle it and take it with you. These examples illustrate the spectrum of different climates.

Climate is very important to businesses and organizations. The emotional tone of a workplace directly affects the performance and productivity of employees. It affects employee retention and turn-over, because employees' satisfaction is effected by the climate. Have you ever thought that you spend too much of your time and your life at work to be grossly unsatisfied and unhappy! This is a huge consequence of a really negative work climate. Ultimately, the climate can also have an affect on the customer service that is provided.



Strategies to Improve Climate

The climate of an organization filters down from the top. One can tell much about the leaders of an organization when they spend time in the organization and experience the climate, first-hand. Therefore, leaders have a critical role in setting the tone and climate of their business. So how might we set this positive tone and climate? Research reveals that the styles of leadership one uses, has the greatest impact on climate and performance. Daniel Goleman suggests using a variety of leadership styles, depending on what is needed. Master several of these styles, apply them at the right time and in the right amount, and you have articulated a recipe for a very positive climate!

Depending on the situation and what is needed in the organization, enhance your skills and seek to become adept at "Authoritative", "Affiliative", "Democratic", and "Coaching" styles of leadership. Practicing and rehearsing these different styles, will help you to naturally call upon the appropriate style and effectively deliver it.

Appreciative Inquiry is another technique to use, to positively enhance the climate of a group. Therefore, pay attention to the language that you use and what you are focusing on, as this is going to impact the reality and where you're going. Also, seek to enlist others in your organization by asking them what works and when things were really well. You may wish to reference the December newsletter for an introduction to Appreciative Inquiry.


___________________________________________________________________

For personalized support toward improving the climate of your organization or your other professional needs, contact Nancy Schill at
nschill@executiveintelligentcoaching.com or 512.947.5447.


___________________________________________________________________

Support your associates and team - send them a copy of the link to this blog! http://eicoachingblog.blogspot.com

Friday, February 02, 2007

Emotional Intelligence Part 2

Emotional Intelligence Part 2

Date: February 15, 2007 Volume 2, Number 2


In this Issue:
Quote
Emotional Intelligence part 2
Issue Tip



Contact Us:
www.executiveintelligentcoaching.com
info@executiveintelligentcoaching.com
512/947-5447

Quote

"We do not feel our knowledge.... Knowledge without feeling is not knowledge and can lead only to public irresponsibility and indifference, and conceivably to ruin." Archibald MacLeish


Emotional Intelligence: the Human and the Computer

The above quote seems an ideal entry to this second newsletter on emotional intelligence. Essentially, it illustrates an inherent value of feelings, in our public world. So, the question is begged, "Where is the role and what is the value of emotional intelligence in the world of work?" To answer this, I invite you to think about the ways that humans and computers are alike and dislike? The computer has been created by humans, to smartly perform (think) in logical ways. We have programmed them to function (think) in mathematical, sequential, problem-solving, and other similar ways. They can even learn (experience) from patterns in what we the user does. So, what doesn't the computer do?

It stands out in such a huge way... the computer does not feel! What the computer cannot do is to respond to the illogical, human subtleties that we continually encounter when we interact with people. To illustrate the role and value of emotional intelligence, I propose the view of our success in work as being likened to a triangle where one point represents our cognitive ability, a second point represents our experience and training, and a third point represents our emotional intelligence. Each point, independently and synergistically contribute our effectiveness and performance.

Take, for instance, the example of someone whom you've worked with that was promoted to a position in which they weren't well suited. Maybe they were extremely successful in their previous technical or professional position, which is why they were promoted. Yet, in this new role they are not performing so well. This person is missing some point or combination of points on the triangle. Maybe they don't have the reasoning or problem-solving abilities to sufficiently perform in this role. Maybe they don't have the experience or necessary skill set. Maybe they don't have competencies in team building, managing conflict, or an accurate perception of the politics of their company. Can you picture the disarray and problems that might result, when a person lacks the strength in these points necessary for a given job? Now, swing the pendulum to the other side of this hypothesis. What would be the result of a person with strong attributes on all three points? This person has the necessary knowledge and intellect to do their job, they have real-life experience and skills training for competency, they also have the awareness and management skills needed to not only handle but proficiently maneuver their individual world and the world of their organization and the people that work there. Competence and dexterity in the domains of emotional intelligence are a requisite for success in one's job, just as having the innate cognitive ability and expertise in a given field are necessary ingredients.


Issue Tip

Taking what you learned from the exercise in the first newsletter on emotional intelligence, you have an idea of some of your specific strengths and growth opportunities.

If emotional self-awareness needs improving, keep a log of the really strong emotions you experience in a day. Write the feeling down, what was going on that precipitated this, how you are feeling physically (the physical effects of this emotion), and how this might effect what you then go do or say. Keep track of this for a week.

If motivation needs improving, find your passion in what it is your doing. The things you like and feel good about will carry you forward. Remember, that your feelings are connected to your thoughts about things which, influence your actions.

If impulse control needs improving, slowing down before you respond and giving yourself time to think will be helpful. Try planning activities, contemplating the pros and cons, and calming yourself before responding.

If empathy needs improving, listen to others and pay attention to nonverbal cues displayed in their facial expressions and body posture. This will help you to adjust your behavior accordingly. Look for a way to understand their perspective. The magic in empathy is that you don't have to agree with the other person, you simply need to understand and convey that they have their perspective.

If social skills need improving, try strengthening your ability to influence others. In doing so, first focus on building rapport with people. Then, seek to build a connection with them through some commonality or other bond. Finally, work to establish a consensus.

___________________________________________________________________
Nancy Schill is the Founder and Executive Coach for Executive Intelligent Coaching. She has attended the College of Executive Coaching, a post graduate training institute which, is accredited by the International Coach Federation. She has a master's degree in School Psychology and a bachelor's degree in Psychology.
___________________________________________________________________
For improving your emotional intelligence skills or your other professional needs, contact us at info@executiveintelligentcoaching.com or 512.947.5447 to schedule your Professional Agenda coaching session, Development coaching program, or Team coaching program.
___________________________________________________________________
Send your friends and colleagues a copy of the link to this blog: http://eicoachingblog.blogspot.com

Monday, January 15, 2007

Working with Personality Preferences

Intelligent Coaching E-Brief


Working with Personality Preferences

Date: January 15, 2007 Volume 2, Number 9


In this Issue:
Personality, Preferences, and Actions
Imagine the Scenario

Contact Us:
http://www.executiveintelligentcoaching.com
info@executiveintelligentcoaching.com
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Personality, Preferences, and Actions

Our personality affects our behavior. Personality comes from characteristics inside of us; it is relatively stable over time and is essentially unique to the individual. Our personality preferences affect how we communicate with others, how we display leadership, the way we resolve conflict, respond to change, handle stress, and work in teams. How do your personality preferences influence the way you approach and manage work, such as a project?

People have different preferences for how they take in information, how they organize their lifestyle, make decisions, and become energized. There is not a correct way or a wrong way to go about these things. After all, we are not talking about an end result; what we are talking about are people's naturally preferred styles for functioning. The purpose here, is to increase our understanding and tolerance of others, so that we can work more collaboratively with them.


Imagine the scenario...

You're working with a fellow employee to get a product out to a client. You're meeting and your co-worker is talking in an abstract fashion, jumping around in the conversation from delivering the product, to building the product, to your company's procedures, to the client's desires. You sit there listening to him/her, flabbergasted and frustrated because you're having a very hard time following him/her and instead of understanding your colleague, you're thinking of an assortment of insults. How can your co-worker approach the task in this manner? It makes perfect sense to you that things are all wrong here. Everyone knows you're supposed to start from the beginning and move step by step to the conclusion...

I propose an understanding all together different. By incorporating into your repertoire an awareness of your own personality preferences and the personality preferences of those around you, you are armed to have a completely different experience in a scenario like this. For the specific example above, you would know that you prefer communicating in a linear fashion and that your co-worker makes connections in an abstract fashion. Neither is right or wrong, they are just different!

So, with this new information, how might you handle things differently? Instead of feeling frustrated and thinking negatively (which can occur if we believe there is a right or a wrong) you can genuinely express your confusion and difficulty to your co-worker in an accepting and compassionate fashion, without blame. The point to this scenario is that with knowledge of personality preferences, a greater awareness of ourselves and others, the understanding and tolerance that follows leads to higher productivity and less conflict in groups.

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For information about learning to work with personality preferences or your other professional needs, contact Nancy Schill at nschill@executiveintelligentcoaching.com or 512.947.5447 to schedule your Professional Agenda coaching session, Development coaching program, or Team coaching program.

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